Job Description

Who We Are

Since 1894, The Greater San Antonio Chamber of Commerce has proudly served as the oldest and largest business organization in San Antonio, representing more than 1,750 members across the region. As the most influential pro-business organization in San Antonio, we are the primary voice of business in our city, mobilizing members to promote and drive important initiatives that benefit businesses of all sizes—from emerging startups to Fortune 500 companies.

For over 130 years, our success has centered on our ability to bring together members and leaders from all areas of our city to address the region's issues and unique challenges. We serve as a powerful advocate for San Antonio's business community, staying ahead of what's unfolding for San Antonio business at large through our dynamic councils and committees.

Our advocacy work is accomplished through specialized councils that we encourage our membership to participate in. The Greater SA Chamber is positioned uniquely to champion the interests of all businesses, regardless of size, while maintaining our role as the leading voice for economic development, workforce advancement, and quality of life improvements throughout the San Antonio region.

Position Overview

The Membership Account Manager plays a critical role within the largest team at The Greater San Antonio Chamber—the membership department. This position is responsible for implementing strategic membership development initiatives, managing comprehensive member relationships, and driving sustainable growth through both high-touch and low-touch member acquisition and retention strategies.

As a Membership Account Manager, you will be joining a dynamic team dedicated to expanding our influence and impact across the San Antonio business community. This role requires a results-driven professional who thrives in a goal-oriented environment and possesses the self-discipline to achieve ambitious targets while building lasting relationships with current and prospective members.

Key Responsibilities

Member Acquisition & Development

• High-Touch Relationship Building : Develop and execute personalized outreach strategies for high-value prospects, including face-to-face meetings, customized presentations, and tailored membership packages
• Low-Touch Efficiency : Implement scalable digital and phone-based outreach campaigns to maximize reach across diverse prospect segments
• Pipeline Management : Maintain active prospecting activities, qualifying leads, and moving prospects through the membership sales process
• Market Analysis : Identify and target businesses across all sectors and sizes, from emerging startups to established enterprises

Member Retention & Engagement

• Two-Year Active Engagement : Maintain consistent, meaningful contact with new members for a full two years post-enrollment to ensure reciprocated involvement and value realization
• Relationship Stewardship : Conduct regular and personalized check-ins, provide ongoing support, and identify additional ways to enhance member experience
• Renewal Workflow Execution : Follow established retention workflows to assist in membership renewal processes, ensuring high retention rates
• Value Communication : Clearly articulate ongoing Chamber benefits and connect members with relevant programs, events, and networking opportunities

Goal Achievement & Performance Management

• Target-Driven Results : Set and achieve monthly, quarterly, and annual membership goals for both new acquisitions and retention
• Self-Directed Excellence : Demonstrate exceptional self-discipline in time management, activity tracking, and consistent follow-through on commitments
• Performance Metrics : Track and report on key performance indicators including conversion rates, retention percentages, and member satisfaction scores
• Continuous Improvement : Regularly assess and refine approaches based on results and member feedback

CRM Management & Communication Excellence

• Database Integrity : Maintain detailed, accurate records in the Chamber's CRM system, ensuring all member and prospect interactions are properly documented
• Communication Tracking : Log all touchpoints, follow-ups, and outcomes to maintain comprehensive account histories
• Reporting : Generate regular reports on account activity, pipeline status, and performance metrics
• Process Adherence : Follow established workflows and procedures to ensure consistency and quality in member communications

Team Collaboration & Chamber Engagement

• Internal Partnership : Collaborate effectively with other departments including to enhance member value
• Committee Support : Assist with Chamber council activities as needed to deepen member engagement
• Professional Development : Participate in ongoing training and development opportunities to enhance skills and Chamber knowledge
• Chamber Advocacy : Serve as an ambassador for the Chamber's mission and values in all professional interactions

Required Qualifications

Education & Experience

• Bachelor's degree preferred, or equivalent combination of education and relevant experience
• 2+ years of experience in sales, account management, membership development, or related field
• Previous experience with membership organizations, chambers of commerce, or nonprofit associations strongly preferred

Core Competencies

• Sales Acumen : Proven track record of meeting or exceeding sales targets in a relationship-based environment
• Goal Orientation : Demonstrated ability to set ambitious goals and maintain the self-discipline necessary to achieve them consistently
• Communication Excellence : Superior verbal and written communication skills with ability to present professionally to diverse audiences
• Relationship Building : Natural ability to build rapport quickly and maintain long-term professional relationships
• Technology Proficiency : Advanced skills in CRM systems (Salesforce or similar), Microsoft Office Suite, and database management
• Detail Orientation : Exceptional attention to detail in maintaining accurate records and following through on commitments

Personal Attributes

• Self-Motivated : Thrives in an environment requiring independent work and self-direction, particularly suited for commission-based success
• Entrepreneurial Spirit : Comfortable with performance-based compensation and motivated by unlimited earning potential
• Team Player : Passionate about being part of the largest and most impactful team within the Greater Chamber
• Adaptability : Comfortable managing both high-touch relationship development and efficient low-touch outreach strategies
• Professional Persistence : Ability to maintain enthusiasm and professionalism through the full sales cycle and beyond
• Community Minded : Genuine interest in supporting the San Antonio business community and understanding of local business landscape

What We Offer

Professional Growth

• Opportunity to join the most influential business organization in San Antonio
• Comprehensive training on Chamber programs, benefits, and advocacy initiatives
• Clear pathway for advancement within the Chamber's membership and leadership teams

Impact & Purpose

• Direct role in supporting San Antonio's economic development and business growth
• Opportunity to build lasting relationships with community and business leaders
• Participation in high-profile Chamber events and initiatives
• Connection to the Chamber's extensive network of successful business professionals

Competitive Package

• Base salary with performance-based commission
• Comprehensive benefits package

Ready to Join Our Team?

The Greater San Antonio Chamber is seeking a dedicated professional who shares our passion for supporting business growth and community development. If you are goal-oriented, relationship-focused, and excited about the opportunity to make a meaningful impact in San Antonio's business community, we want to hear from you.

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