Job Description

Physical Demands and Work Environment:

Job Purpose or Summary:

In alignment with the company mission, vision and values, the Home Care Coordinator is responsible for ensuring after-hours operations; dedicated to supporting and treasuring Care Professionals.

Essential Functions: 

Foster our mission: To attract, train, retain and treasure the best care professionals

Support our Care Management department and in-home care professionals by continuing daily efforts by providing quality care and effectively communicating changes through effective follow-up

Provide consistent outreach to build strong relationships 

Performs on-call services handling call volume and documenting changes

Collaborate with teammates and Care Teams to address situations

Boost employee retention with company-wide strategic initiatives 

Provide meaningful, receptive, and detail-oriented experience in all interactions

Perform additional duties as required

Available to work evening shifts between 6-8 hours from 4 pm to 11 am the following day. 

Knowledge and Skill Requirements:

Customer service experience preferred

Positive attitude with a team-player mindset 

High School diploma or equivalent 

Excellent written and verbal communication skills

PC literacy

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

May require some local travel to job fairs, recruitment events, etc.

Ability to work evenings, weekends, and holidays

• Demonstrates sufficient strength, endurance, and flexibility to perform job responsibilities.
• May require extended periods of standing or sitting.
• Ability to utilize standard office equipment and technology.

The information outlined in this document is intended to present the key duties and requirements necessary to achieve job results and is not a comprehensive list of all duties, responsibilities, or qualifications. The essential duties and responsibilities have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind the functions of this position at any time and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

At Arosa, we believe that the highest quality in-home care can only be delivered by professionals who feel cared for themselves. We are dedicated in our efforts to attract, train, retain, and treasure the best care professionals.
Our team-based approach allows us to not only treasure and support our teammates but to also offer our clients tailored, integrated support. We know that the integration of care management and home care leads to higher satisfaction for individuals and their families. Our senior care services combine the expertise of professional Care Managers with the compassion of dedicated Caregivers to deliver better experiences for seniors and their families.
Every day, we are working to honor our mission to create superior models of care and better quality jobs for our care teammates. We are bold in our efforts as we find new ways to improve the experiences of our clients, our clients’ families, and our care professionals.

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